PRIVACY POLICY
PRIVACY & SAFETY
Personal Information Collected
When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you our site, and information about how you interact with our site.
We collect device Information using Cookies and Log files. When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
How we use your personal information?
We use the order information that we collect generally to fulfil any orders placed through our site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:
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Communicate with you;
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Screen our orders for potential risk or fraud; and
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Information or advertising relating to our products or services. When in line with the preferences you have shared with us, provide you with
We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with our site, and to assess the success of our marketing and advertising campaigns).
Sharing your Personal Information
We share your Personal Information with third parties to help us use your personal information, as described above. For example, we use wix to power our online store.
Updates /Changes
Silk Diversity may make changes to this policy in the future. We will reflect those changes in this statement, so please check back periodically.
Contact Us
For more information about our privacy policies or about our site, please contact us at you@silkdiversity.com
WHOLESALE INQUIRIES
Please contact us for wholesale enquires and we will be happy to accommodate your request.
PAYMENT METHODS
I accept all major Credit / Debit Cards, Amex and IDEAL. You can also pay using ApplePay, GooglePay, ClearPay. We no longer Accept PayPal.
Important Update: PayPal Payments No Longer Accepted
As a growing business where items is handmade by me, I have had to make a difficult decision regarding payment options. I will no longer be accepting PayPal.
Recently, PayPal began charging me around 5.21% per transaction, especially for orders from my lovely customers in the United States. For a small handmade business, these fees add up quickly and make it hard for me to keep my prices fair.
To help you understand where this percentage comes from, here’s a simple breakdown of PayPal’s typical fees for international orders:
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Standard fee: 3.49% of the total order amount
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Fixed fee: 30p per transaction
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Cross-border fee: An additional 1.5% for payments coming from the US to the UK
These fees combined mean that for every £92 order, nearly £5 is taken before the payment even reaches me.
Because I hand-make every item myself and operate on very small margins, I can no longer justify absorbing these charges. To keep my products accessible and my business sustainable, I will now be accepting the alternative payment methods only.
Thank you so much for your understanding and continued support, it truly means the world to a small maker like me.